Making Money Marketing

The Social Media Marketing Series is supported by Webtrends Apps, which lets you quickly create and publish Facebook, iPhone, iPad, and Android apps. Learn more about it here or keep up with all Webtrends Social products by following their blog.

Sadly there’s no magic rubric for deciding whether an in-house social media workforce, a social media consultant, or an agency will best be able to meet your particular business needs. Like almost every business decision, it depends on your business’s goals, budget and particular situation.

There are, however, definite pros and cons to each approach. We’ve highlighted some of the most important factors to consider for each style of social media team.

If your business has gone through the process of deciding which type of social media team to instate, let us know about the factors you considered and how you came to your final decision in the comments below.

In-House Team

Handling all social media efforts in-house is often the most affordable route for small business owners. Per hour, an agency’s time or a consultant’s time is going to be much more expensive than a full or part-time employee.

But it’s a big job. Jamie Turner, the coauthor of How To Make Money with Social Media recommends that businesses contribute no less than 25% of one full-time employee’s time to social media efforts. There are, however, benefits to making this time investment.

“People inside can move quicker and always have their finger on the pulse of the company, which makes it easier for them to respond [on social media],” Turner says.

Outsourcing your social media presence to an agency, in addition to costing more, can be slow on a day-to-day basis. An agency that is handling a Twitter account might need to correspond with the company before it’s able to answer a question. Or it might need to ask for approval when unsure if an idea is in sync with the company’s overall business strategy.

Social Media Consultant

There isn’t really a narrow definition of “social media consultant.” Some have niche specialties and can help a company’s in-house team accomplish a specific social media task. Some help companies put an overall strategy in place and then leave the execution up to the company. And others are more like off-site community managers who execute the social media tasks for the company for an undetermined amount of time.

One advantage most consultants have over agencies is that they’re less expensive. “Typically you can pay [a consultant up to] $300 to $500 an hour,” says Jason Keath, the founder of social media education business Social Fresh. “If you put that same person inside of an agency, you’re adding a lot of overhead; you’re adding the corporate structure on top of it that has to be paid for as well.” Also on the cost front, consultants often require smaller time commitments than agencies.

Companies that are looking to fill in a specific aspect of their strategy often find hiring a consultant to be the best approach because they can seek a specific person that fits the niche they need help with. “If you have an in-house team, there may be a lot of knowledge there — and let’s say it’s digital PR knowledge,” says Keath, who has been consulting for the past two-and-a-half years. “But let’s say this team has never done blogger outreach before. Obviously bringing in somebody who has done blogger outreach is really going to speed up the process.”

Companies that plan to start their own in-house teams also may benefit from a consultant approach. Social media consultant Mirna Bard sees herself as an educator.

“Although an agency has results in mind, they are typically not the educators and they sometimes only look at the marketing aspect of social media,” she says. “They may also take a tactical instead of a strategic approach. Many times agencies or in-house teams are used mostly for development and execution; they are not meant to be business advisers who make overall business decisions.”

A consultant can help develop a social media strategy in line with your business objectives and play a role in teaching your in-house team how to execute it.

Agency

Most large PR agencies and many advertising agencies now have branches for handling a business’s entire social media presence. This kind of work differs from that of most consultants in that the agencies handle both strategy and execution. Jim Tobin, the president of Ignite Social Media, counts this among an agency’s advantages.

“Since we also execute for our clients, we have a good understanding of what’s realistic,” he says. “If we suggest things, chances are we’re also going to have to implement them.”

Another argument for using an agency is the wide range of experience that they generally have. In-house teams are typically isolated within their own companies and industries. Agencies have experience across multiple industries and may be able to spot a good idea that an in-house team would miss.

“Social media changes so rapidly that when you work with an agency, they’re typically more on the cutting edge of what’s coming down the pike because they’ve got 100 people out there looking around at the new stuff and thinking about the new stuff and sitting in meetings saying ‘hey, have you heard this new use of Foursquare?’ ” explains Turner.

More people who interact with more clients have obvious benefits in keeping up to speed on the latest social media strategies. But many consultants would argue that it’s more important to have a deep understanding in a valuable niche. Both Keath and Bard have done consulting work for agencies that wanted to learn more about social media strategy.

Hybrid Approach

Most companies use some combination of the above three approaches. Turner says he often sees companies who have an in-house person “on the front line” who runs accounts and answers questions via social media, but turn to consultant or agencies for high-level social media strategy.

“It’s a collaborative approach, even if you go with an agency,” explains Tobin, whose agency handles the social media strategy for companies like Microsoft, Disney and Nike. “The client contributes the business objectives and knows what can and can’t be supported…the agency brings the expertise in the space [because it lives] in social media marketing all day. Together those can be really powerful.”

Series Supported by Webtrends/>

The Social Media Marketing Series is supported by Webtrends Apps, which lets you quickly create and publish Facebook, iPhone, iPad, and Android apps. Learn more about it here or keep up with all Webtrends Social products by following their blog.

More Business Resources from Mashable:

- Inside Group Buying: 7 Small Business Success Stories/> - How Social Search Will Transform the SEO Industry/> - 6 Tips on Starting a Digital Business from the Founder of Pandora/> - 5 Big Social Media Questions from Small Business Owners/> - 10 Essential Tips for Building Your Small Biz Team

Image courtesy of iStockphoto, disorderly

Image Credit: Flickr, Pieter Musterd

For more Business coverage:

class="f-el">class="cov-twit">Follow Mashable Businessclass="s-el">class="cov-rss">Subscribe to the Business channelclass="f-el">class="cov-fb">Become a Fan on Facebookclass="s-el">class="cov-apple">Download our free apps for iPhone and iPad

Scott Gerber is a serial entrepreneur, angel investor, public speaker and author of Never Get a “Real” Job: How to Dump Your Boss, Build a Business and Not Go Broke. The content for this post was sourced from the Young Entrepreneur Council, a group of successful Gen Y business owners. You can submit your questions to this group on NeverGetaRealJob.com.

Today’s reality is that your business needs to be on social media, but the mere existence of your business on sites like Facebookclass="blippr-nobr">Facebook and Twitterclass="blippr-nobr">Twitter doesn’t guarantee a single sale, or even a single referral. In order for businesses to succeed in the social media space, they need to be properly educated on what works and what doesn’t. More importantly, business owners need to have realistic goals about what they’ll get out of social media.

When the right tools are used effectively with the right motives in mind, social media can have a huge impact on small business marketing and customer service efforts. You just have to understand how to properly determine and assess the return on investment you’re looking for.

I asked a panel of successful Gen Y entrepreneurs how small businesses can go about getting the most out of their social media marketing and how they can convert more of their existing social media followers into paying customers. Here are their responses.

1. Experiment With Social Networks

“Facebook and Twitter shouldn’t be used as marketing platforms, but rather one-to-one direct communications mediums with customers, potential customers, journalists, and other stakeholders. As the population of Twitter increases, and people start following thousands of other people, your message gets lost. Facebook’s news feed algorithm stops marketers from using their Fan Page as a loudspeaker because fans that aren’t engaged won’t see their content anyway.”

- Dan Schawbel, founder of Millennial Branding, LLC

2. Quality, Not Quantity

“Social media is first and foremost about building relationships. It takes time and consistent effort to see any meaningful results, but the time and effort you spend are worth it in the long run – if you do it right. While it’s great to have a large following on Twitter and Facebook, the value of your followers list is all about quality, not quantity. Think of it like this: if you had an ice cream shop and a thousand people a day walked through the door, but 950 of those were lactose intolerant, your high foot traffic wouldn’t be making you much money. To convert your social media followers into paying customers, remember ‘WIIFM’ (What’s In It For ME). In other words, you have to give your followers a reason to want to do business with you, and that reason has to be a benefit to them. Contests are one great way to engage followers, and if you tie them in with your business and give [a prize] that means something to your target audience, you can see results fairly quickly.”

- Adam Toren, co-founder of YoungEntrepreneur.com

3. Lead Your Followers Down the Purchasing Path

“Don’t be afraid to ask for the sale once you’ve developed trust and a relationship with a prospective customer. Use your Facebook Fan Page and Twitter account to ask people to take the next step, whether it’s calling you up for a quote or proposal, downloading a whitepaper, or signing up for a trial account. Repeat your call to action regularly, with lots of useful content, information and trust building in between your requests.”

- Matt Mickiewicz, founder of 99designs

4. Engagement = Consumers

“If I could talk to you right now, I’d ask, ‘What exactly are you selling?’ While the principles remain the same, social media is best leveraged by tweaking it slightly to suit the industry. There is also a misconception that social media leads to customers. It doesn’t. Social media is a great way to engage with your audience and turn them into consumers. Think about it this way – you have to attract and then convert. Social media is helping you attract the audience and build your community. But, there are two types of conversions. The first is the more common one where someone becomes your consumer. They sign up for your newsletter, subscribe to your blog, or just plain ‘Like’ your Facebook Fan Page. They’ve taken the first step! Over time, the right ones becomes paying customers. This is the second type of conversion — the paying customer. Use social media to attract consumers, and then turn them into customers over time. Remember, social media is an important but small part of overall online marketing.”

- Shama Kabani, president of The Marketing Zen Group

5. Use Social Media to Make Friends, Not Leads

“Next time someone friends you or replies to you, don’t just say ‘thanks for following,’ or worse, don’t just count them as just another number or dollar sign. Take two minutes and actually look at who this real person is on the other side of the computer and ask how you can help them in an authentic way. Provide them value and become a trusted friend and this relationship building will convert into sales and evangelism for your company.”

- Matt Wilson, co-founder of Under30CEO.com

6. Give Them Something To Talk About

“The key to converting followers to customers is offering them something that they need, or identifying a pain that they are having that you can solve. You’ve done the hard part by finding followers and fans. Once you have followers and fans, it’s just a matter of finding out what value you can provide to them. If they are unwilling to buy from you then it means they are either not truly fans or followers (just happened to accept your request), or that you have not uncovered their pain points to provide a solution. An example with our company is that we had tons of fans and followers of our brand, but not everyone needed junk removal. So we surveyed them to find out what services we could provide to them and learned that moving was one that they needed more often.”

- Nick Friedman, co-founder and president of College Hunks Hauling Junk

7. Numbers Aren’t Everything

“To gain paying customers you’ll need to focus on attracting the right followers, and not just on attracting the most. Communicate often with useful information to increase your value, and focus on pitching your product in a genuine way. Make sure you have a professional web presence, and with any luck, you should start noticing your efforts pay off.”

- David Rusenko, founder of Weebly

8. Monetize Other Channels

“The hype around social media doesn’t necessarily translate into sales — in fact, it rarely does. Unfortunately, few people will tell you this because they’re busy hyping the next big thing. For example, I get more than a thousand times the financial ROI from my boring old e-mail list than from my Twitter followers. Now, if your goal is engagement or long-term bonding, social media can be a good play. But if your goal is direct revenue, I would focus on other channels that you can track and measure, such as online advertising and e-mail marketing.”

- Ramit Sethi, New York Times best-selling author, I Will Teach You To Be Rich

9. Show Followers What They’re Missing

“You have to show them what they are missing out on and how your business can be helpful and provide a sense of enjoyment to them as well. Truly engage with them, get to know them, show them your personality and make them want to be a part of what you’re doing. Show them why they can’t live without you and be creative with it.”

- Ashley Bodi, co-founder of Business Beware

10. Remember “Top-Of-Mind-Awareness”

“I would recommend giving limited-time, special opportunities that have a strong call to action to your social media community rather than just simply pointing them to your website. Another way we’ve gotten a return on our social media is posting video testimonials that our clients give us for our fan and personal pages. This builds credibility in prospects’ minds by showing that we’re busy and that we do good work. It also keeps us in top-of-mind awareness. We’ve had prospects call us often and mention that they just saw a post and thought of us.”

- Michael Simmons, co-founder of The Extreme Entrepreneurship Tour

11. Go Freemium to Build Premium

“Building up fans and followers isn’t enough — you need to engage with them in substantial ways and introduce them to your product in a way that gets them wanting more. As a thought exercise, you might want to ask yourself what aspect of your product you can offer to your social media community for free. If you provide real value, for free, then show them ways they can spend just a little bit of money to get an exponential boost in value — the next tier of your product offering — you may start seeing greater conversions (and return on the initial investment it took to build that community in the first place).”

- Jordan Goldman, founder of Unigo

12. Foster Genuine Interactions

“First, you may want to rethink how you are viewing social media. If you’re looking for an immediate pop in revenue, you’re likely to give up quickly on social media and completely miss the larger opportunity it provides. Of course the broader goal of all marketing is to generate sales; however, if you show up on Facebook and Twitter simply to promote your product or service it is likely you’ll be ignored. Social media is about genuine interaction and building relationships. By fostering relationships, social media becomes an incredibly powerful tool. Provide interesting content that will generate buzz, provide helpful hints and unique discounts that are only available on Facebook or Twitter. Customers will appreciate the ability to participate in a dialogue directly with your brand and these interactions will show up on customers’ news feeds. The resulting brand exposure and word-of-mouth will ultimately pay dividends in the form of new customers.”

- Anderson Schoenrock, co-founder of ScanDigital

What other advice would you give small business owners about getting their social media plans on track? Let us know your tips and advice in the comments section.

More Business Resources from Mashable:

- What to Consider When Building an In-House Social Media Team/> - 5 Tips for Marketing Online to an International Audience/> - What’s the Value in a Brand Name?/> - 5 Big Brands That Are Rocking the Social Media Space/> - 9 iPhone Apps for Managing the Recruiting Process

Image courtesy of iStockphotoclass="blippr-nobr">iStockphoto, alexsl

For more Business coverage:

class="f-el">class="cov-twit">Follow Mashable Businessclass="s-el">class="cov-rss">Subscribe to the Business channelclass="f-el">class="cov-fb">Become a Fan on Facebookclass="s-el">class="cov-apple">Download our free apps for iPhone and iPad

eric seiger

Small Business <b>News</b>: The Keys To Business Success

It's no accident that we used the plural to describe the tools that make a business a success in the title for this end-of-the-week roundup. There may not be.

Forget AOL-Yahoo...It&#39;s <b>News</b> Corp-Yahoo That The Insiders Are <b>...</b>

One source close to News Corp says the company is monitoring the situation, and notes that Jon Miller and "Chief Yahoo" Jerry Yang have a good working relationship. Merger talk, says this source, is pre-mature. ...

Fox <b>News</b> Anchor Loses It On Live TV | PerezHilton.com

Whoa! Get a hold of yourself! Megyn Kelly of Fox News lost it on live TV when she started laughing uncontrollably after doing a story about a North Carolina woman who was brought back to life after...

eric seiger

The Social Media Marketing Series is supported by Webtrends Apps, which lets you quickly create and publish Facebook, iPhone, iPad, and Android apps. Learn more about it here or keep up with all Webtrends Social products by following their blog.

Sadly there’s no magic rubric for deciding whether an in-house social media workforce, a social media consultant, or an agency will best be able to meet your particular business needs. Like almost every business decision, it depends on your business’s goals, budget and particular situation.

There are, however, definite pros and cons to each approach. We’ve highlighted some of the most important factors to consider for each style of social media team.

If your business has gone through the process of deciding which type of social media team to instate, let us know about the factors you considered and how you came to your final decision in the comments below.

In-House Team

Handling all social media efforts in-house is often the most affordable route for small business owners. Per hour, an agency’s time or a consultant’s time is going to be much more expensive than a full or part-time employee.

But it’s a big job. Jamie Turner, the coauthor of How To Make Money with Social Media recommends that businesses contribute no less than 25% of one full-time employee’s time to social media efforts. There are, however, benefits to making this time investment.

“People inside can move quicker and always have their finger on the pulse of the company, which makes it easier for them to respond [on social media],” Turner says.

Outsourcing your social media presence to an agency, in addition to costing more, can be slow on a day-to-day basis. An agency that is handling a Twitter account might need to correspond with the company before it’s able to answer a question. Or it might need to ask for approval when unsure if an idea is in sync with the company’s overall business strategy.

Social Media Consultant

There isn’t really a narrow definition of “social media consultant.” Some have niche specialties and can help a company’s in-house team accomplish a specific social media task. Some help companies put an overall strategy in place and then leave the execution up to the company. And others are more like off-site community managers who execute the social media tasks for the company for an undetermined amount of time.

One advantage most consultants have over agencies is that they’re less expensive. “Typically you can pay [a consultant up to] $300 to $500 an hour,” says Jason Keath, the founder of social media education business Social Fresh. “If you put that same person inside of an agency, you’re adding a lot of overhead; you’re adding the corporate structure on top of it that has to be paid for as well.” Also on the cost front, consultants often require smaller time commitments than agencies.

Companies that are looking to fill in a specific aspect of their strategy often find hiring a consultant to be the best approach because they can seek a specific person that fits the niche they need help with. “If you have an in-house team, there may be a lot of knowledge there — and let’s say it’s digital PR knowledge,” says Keath, who has been consulting for the past two-and-a-half years. “But let’s say this team has never done blogger outreach before. Obviously bringing in somebody who has done blogger outreach is really going to speed up the process.”

Companies that plan to start their own in-house teams also may benefit from a consultant approach. Social media consultant Mirna Bard sees herself as an educator.

“Although an agency has results in mind, they are typically not the educators and they sometimes only look at the marketing aspect of social media,” she says. “They may also take a tactical instead of a strategic approach. Many times agencies or in-house teams are used mostly for development and execution; they are not meant to be business advisers who make overall business decisions.”

A consultant can help develop a social media strategy in line with your business objectives and play a role in teaching your in-house team how to execute it.

Agency

Most large PR agencies and many advertising agencies now have branches for handling a business’s entire social media presence. This kind of work differs from that of most consultants in that the agencies handle both strategy and execution. Jim Tobin, the president of Ignite Social Media, counts this among an agency’s advantages.

“Since we also execute for our clients, we have a good understanding of what’s realistic,” he says. “If we suggest things, chances are we’re also going to have to implement them.”

Another argument for using an agency is the wide range of experience that they generally have. In-house teams are typically isolated within their own companies and industries. Agencies have experience across multiple industries and may be able to spot a good idea that an in-house team would miss.

“Social media changes so rapidly that when you work with an agency, they’re typically more on the cutting edge of what’s coming down the pike because they’ve got 100 people out there looking around at the new stuff and thinking about the new stuff and sitting in meetings saying ‘hey, have you heard this new use of Foursquare?’ ” explains Turner.

More people who interact with more clients have obvious benefits in keeping up to speed on the latest social media strategies. But many consultants would argue that it’s more important to have a deep understanding in a valuable niche. Both Keath and Bard have done consulting work for agencies that wanted to learn more about social media strategy.

Hybrid Approach

Most companies use some combination of the above three approaches. Turner says he often sees companies who have an in-house person “on the front line” who runs accounts and answers questions via social media, but turn to consultant or agencies for high-level social media strategy.

“It’s a collaborative approach, even if you go with an agency,” explains Tobin, whose agency handles the social media strategy for companies like Microsoft, Disney and Nike. “The client contributes the business objectives and knows what can and can’t be supported…the agency brings the expertise in the space [because it lives] in social media marketing all day. Together those can be really powerful.”

Series Supported by Webtrends/>

The Social Media Marketing Series is supported by Webtrends Apps, which lets you quickly create and publish Facebook, iPhone, iPad, and Android apps. Learn more about it here or keep up with all Webtrends Social products by following their blog.

More Business Resources from Mashable:

- Inside Group Buying: 7 Small Business Success Stories/> - How Social Search Will Transform the SEO Industry/> - 6 Tips on Starting a Digital Business from the Founder of Pandora/> - 5 Big Social Media Questions from Small Business Owners/> - 10 Essential Tips for Building Your Small Biz Team

Image courtesy of iStockphoto, disorderly

Image Credit: Flickr, Pieter Musterd

For more Business coverage:

class="f-el">class="cov-twit">Follow Mashable Businessclass="s-el">class="cov-rss">Subscribe to the Business channelclass="f-el">class="cov-fb">Become a Fan on Facebookclass="s-el">class="cov-apple">Download our free apps for iPhone and iPad

Scott Gerber is a serial entrepreneur, angel investor, public speaker and author of Never Get a “Real” Job: How to Dump Your Boss, Build a Business and Not Go Broke. The content for this post was sourced from the Young Entrepreneur Council, a group of successful Gen Y business owners. You can submit your questions to this group on NeverGetaRealJob.com.

Today’s reality is that your business needs to be on social media, but the mere existence of your business on sites like Facebookclass="blippr-nobr">Facebook and Twitterclass="blippr-nobr">Twitter doesn’t guarantee a single sale, or even a single referral. In order for businesses to succeed in the social media space, they need to be properly educated on what works and what doesn’t. More importantly, business owners need to have realistic goals about what they’ll get out of social media.

When the right tools are used effectively with the right motives in mind, social media can have a huge impact on small business marketing and customer service efforts. You just have to understand how to properly determine and assess the return on investment you’re looking for.

I asked a panel of successful Gen Y entrepreneurs how small businesses can go about getting the most out of their social media marketing and how they can convert more of their existing social media followers into paying customers. Here are their responses.

1. Experiment With Social Networks

“Facebook and Twitter shouldn’t be used as marketing platforms, but rather one-to-one direct communications mediums with customers, potential customers, journalists, and other stakeholders. As the population of Twitter increases, and people start following thousands of other people, your message gets lost. Facebook’s news feed algorithm stops marketers from using their Fan Page as a loudspeaker because fans that aren’t engaged won’t see their content anyway.”

- Dan Schawbel, founder of Millennial Branding, LLC

2. Quality, Not Quantity

“Social media is first and foremost about building relationships. It takes time and consistent effort to see any meaningful results, but the time and effort you spend are worth it in the long run – if you do it right. While it’s great to have a large following on Twitter and Facebook, the value of your followers list is all about quality, not quantity. Think of it like this: if you had an ice cream shop and a thousand people a day walked through the door, but 950 of those were lactose intolerant, your high foot traffic wouldn’t be making you much money. To convert your social media followers into paying customers, remember ‘WIIFM’ (What’s In It For ME). In other words, you have to give your followers a reason to want to do business with you, and that reason has to be a benefit to them. Contests are one great way to engage followers, and if you tie them in with your business and give [a prize] that means something to your target audience, you can see results fairly quickly.”

- Adam Toren, co-founder of YoungEntrepreneur.com

3. Lead Your Followers Down the Purchasing Path

“Don’t be afraid to ask for the sale once you’ve developed trust and a relationship with a prospective customer. Use your Facebook Fan Page and Twitter account to ask people to take the next step, whether it’s calling you up for a quote or proposal, downloading a whitepaper, or signing up for a trial account. Repeat your call to action regularly, with lots of useful content, information and trust building in between your requests.”

- Matt Mickiewicz, founder of 99designs

4. Engagement = Consumers

“If I could talk to you right now, I’d ask, ‘What exactly are you selling?’ While the principles remain the same, social media is best leveraged by tweaking it slightly to suit the industry. There is also a misconception that social media leads to customers. It doesn’t. Social media is a great way to engage with your audience and turn them into consumers. Think about it this way – you have to attract and then convert. Social media is helping you attract the audience and build your community. But, there are two types of conversions. The first is the more common one where someone becomes your consumer. They sign up for your newsletter, subscribe to your blog, or just plain ‘Like’ your Facebook Fan Page. They’ve taken the first step! Over time, the right ones becomes paying customers. This is the second type of conversion — the paying customer. Use social media to attract consumers, and then turn them into customers over time. Remember, social media is an important but small part of overall online marketing.”

- Shama Kabani, president of The Marketing Zen Group

5. Use Social Media to Make Friends, Not Leads

“Next time someone friends you or replies to you, don’t just say ‘thanks for following,’ or worse, don’t just count them as just another number or dollar sign. Take two minutes and actually look at who this real person is on the other side of the computer and ask how you can help them in an authentic way. Provide them value and become a trusted friend and this relationship building will convert into sales and evangelism for your company.”

- Matt Wilson, co-founder of Under30CEO.com

6. Give Them Something To Talk About

“The key to converting followers to customers is offering them something that they need, or identifying a pain that they are having that you can solve. You’ve done the hard part by finding followers and fans. Once you have followers and fans, it’s just a matter of finding out what value you can provide to them. If they are unwilling to buy from you then it means they are either not truly fans or followers (just happened to accept your request), or that you have not uncovered their pain points to provide a solution. An example with our company is that we had tons of fans and followers of our brand, but not everyone needed junk removal. So we surveyed them to find out what services we could provide to them and learned that moving was one that they needed more often.”

- Nick Friedman, co-founder and president of College Hunks Hauling Junk

7. Numbers Aren’t Everything

“To gain paying customers you’ll need to focus on attracting the right followers, and not just on attracting the most. Communicate often with useful information to increase your value, and focus on pitching your product in a genuine way. Make sure you have a professional web presence, and with any luck, you should start noticing your efforts pay off.”

- David Rusenko, founder of Weebly

8. Monetize Other Channels

“The hype around social media doesn’t necessarily translate into sales — in fact, it rarely does. Unfortunately, few people will tell you this because they’re busy hyping the next big thing. For example, I get more than a thousand times the financial ROI from my boring old e-mail list than from my Twitter followers. Now, if your goal is engagement or long-term bonding, social media can be a good play. But if your goal is direct revenue, I would focus on other channels that you can track and measure, such as online advertising and e-mail marketing.”

- Ramit Sethi, New York Times best-selling author, I Will Teach You To Be Rich

9. Show Followers What They’re Missing

“You have to show them what they are missing out on and how your business can be helpful and provide a sense of enjoyment to them as well. Truly engage with them, get to know them, show them your personality and make them want to be a part of what you’re doing. Show them why they can’t live without you and be creative with it.”

- Ashley Bodi, co-founder of Business Beware

10. Remember “Top-Of-Mind-Awareness”

“I would recommend giving limited-time, special opportunities that have a strong call to action to your social media community rather than just simply pointing them to your website. Another way we’ve gotten a return on our social media is posting video testimonials that our clients give us for our fan and personal pages. This builds credibility in prospects’ minds by showing that we’re busy and that we do good work. It also keeps us in top-of-mind awareness. We’ve had prospects call us often and mention that they just saw a post and thought of us.”

- Michael Simmons, co-founder of The Extreme Entrepreneurship Tour

11. Go Freemium to Build Premium

“Building up fans and followers isn’t enough — you need to engage with them in substantial ways and introduce them to your product in a way that gets them wanting more. As a thought exercise, you might want to ask yourself what aspect of your product you can offer to your social media community for free. If you provide real value, for free, then show them ways they can spend just a little bit of money to get an exponential boost in value — the next tier of your product offering — you may start seeing greater conversions (and return on the initial investment it took to build that community in the first place).”

- Jordan Goldman, founder of Unigo

12. Foster Genuine Interactions

“First, you may want to rethink how you are viewing social media. If you’re looking for an immediate pop in revenue, you’re likely to give up quickly on social media and completely miss the larger opportunity it provides. Of course the broader goal of all marketing is to generate sales; however, if you show up on Facebook and Twitter simply to promote your product or service it is likely you’ll be ignored. Social media is about genuine interaction and building relationships. By fostering relationships, social media becomes an incredibly powerful tool. Provide interesting content that will generate buzz, provide helpful hints and unique discounts that are only available on Facebook or Twitter. Customers will appreciate the ability to participate in a dialogue directly with your brand and these interactions will show up on customers’ news feeds. The resulting brand exposure and word-of-mouth will ultimately pay dividends in the form of new customers.”

- Anderson Schoenrock, co-founder of ScanDigital

What other advice would you give small business owners about getting their social media plans on track? Let us know your tips and advice in the comments section.

More Business Resources from Mashable:

- What to Consider When Building an In-House Social Media Team/> - 5 Tips for Marketing Online to an International Audience/> - What’s the Value in a Brand Name?/> - 5 Big Brands That Are Rocking the Social Media Space/> - 9 iPhone Apps for Managing the Recruiting Process

Image courtesy of iStockphotoclass="blippr-nobr">iStockphoto, alexsl

For more Business coverage:

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eric seiger

Small Business <b>News</b>: The Keys To Business Success

It's no accident that we used the plural to describe the tools that make a business a success in the title for this end-of-the-week roundup. There may not be.

Forget AOL-Yahoo...It&#39;s <b>News</b> Corp-Yahoo That The Insiders Are <b>...</b>

One source close to News Corp says the company is monitoring the situation, and notes that Jon Miller and "Chief Yahoo" Jerry Yang have a good working relationship. Merger talk, says this source, is pre-mature. ...

Fox <b>News</b> Anchor Loses It On Live TV | PerezHilton.com

Whoa! Get a hold of yourself! Megyn Kelly of Fox News lost it on live TV when she started laughing uncontrollably after doing a story about a North Carolina woman who was brought back to life after...

eric seiger

eric seiger

eric seiger

Small Business <b>News</b>: The Keys To Business Success

It's no accident that we used the plural to describe the tools that make a business a success in the title for this end-of-the-week roundup. There may not be.

Forget AOL-Yahoo...It&#39;s <b>News</b> Corp-Yahoo That The Insiders Are <b>...</b>

One source close to News Corp says the company is monitoring the situation, and notes that Jon Miller and "Chief Yahoo" Jerry Yang have a good working relationship. Merger talk, says this source, is pre-mature. ...

Fox <b>News</b> Anchor Loses It On Live TV | PerezHilton.com

Whoa! Get a hold of yourself! Megyn Kelly of Fox News lost it on live TV when she started laughing uncontrollably after doing a story about a North Carolina woman who was brought back to life after...

eric seiger

The Social Media Marketing Series is supported by Webtrends Apps, which lets you quickly create and publish Facebook, iPhone, iPad, and Android apps. Learn more about it here or keep up with all Webtrends Social products by following their blog.

Sadly there’s no magic rubric for deciding whether an in-house social media workforce, a social media consultant, or an agency will best be able to meet your particular business needs. Like almost every business decision, it depends on your business’s goals, budget and particular situation.

There are, however, definite pros and cons to each approach. We’ve highlighted some of the most important factors to consider for each style of social media team.

If your business has gone through the process of deciding which type of social media team to instate, let us know about the factors you considered and how you came to your final decision in the comments below.

In-House Team

Handling all social media efforts in-house is often the most affordable route for small business owners. Per hour, an agency’s time or a consultant’s time is going to be much more expensive than a full or part-time employee.

But it’s a big job. Jamie Turner, the coauthor of How To Make Money with Social Media recommends that businesses contribute no less than 25% of one full-time employee’s time to social media efforts. There are, however, benefits to making this time investment.

“People inside can move quicker and always have their finger on the pulse of the company, which makes it easier for them to respond [on social media],” Turner says.

Outsourcing your social media presence to an agency, in addition to costing more, can be slow on a day-to-day basis. An agency that is handling a Twitter account might need to correspond with the company before it’s able to answer a question. Or it might need to ask for approval when unsure if an idea is in sync with the company’s overall business strategy.

Social Media Consultant

There isn’t really a narrow definition of “social media consultant.” Some have niche specialties and can help a company’s in-house team accomplish a specific social media task. Some help companies put an overall strategy in place and then leave the execution up to the company. And others are more like off-site community managers who execute the social media tasks for the company for an undetermined amount of time.

One advantage most consultants have over agencies is that they’re less expensive. “Typically you can pay [a consultant up to] $300 to $500 an hour,” says Jason Keath, the founder of social media education business Social Fresh. “If you put that same person inside of an agency, you’re adding a lot of overhead; you’re adding the corporate structure on top of it that has to be paid for as well.” Also on the cost front, consultants often require smaller time commitments than agencies.

Companies that are looking to fill in a specific aspect of their strategy often find hiring a consultant to be the best approach because they can seek a specific person that fits the niche they need help with. “If you have an in-house team, there may be a lot of knowledge there — and let’s say it’s digital PR knowledge,” says Keath, who has been consulting for the past two-and-a-half years. “But let’s say this team has never done blogger outreach before. Obviously bringing in somebody who has done blogger outreach is really going to speed up the process.”

Companies that plan to start their own in-house teams also may benefit from a consultant approach. Social media consultant Mirna Bard sees herself as an educator.

“Although an agency has results in mind, they are typically not the educators and they sometimes only look at the marketing aspect of social media,” she says. “They may also take a tactical instead of a strategic approach. Many times agencies or in-house teams are used mostly for development and execution; they are not meant to be business advisers who make overall business decisions.”

A consultant can help develop a social media strategy in line with your business objectives and play a role in teaching your in-house team how to execute it.

Agency

Most large PR agencies and many advertising agencies now have branches for handling a business’s entire social media presence. This kind of work differs from that of most consultants in that the agencies handle both strategy and execution. Jim Tobin, the president of Ignite Social Media, counts this among an agency’s advantages.

“Since we also execute for our clients, we have a good understanding of what’s realistic,” he says. “If we suggest things, chances are we’re also going to have to implement them.”

Another argument for using an agency is the wide range of experience that they generally have. In-house teams are typically isolated within their own companies and industries. Agencies have experience across multiple industries and may be able to spot a good idea that an in-house team would miss.

“Social media changes so rapidly that when you work with an agency, they’re typically more on the cutting edge of what’s coming down the pike because they’ve got 100 people out there looking around at the new stuff and thinking about the new stuff and sitting in meetings saying ‘hey, have you heard this new use of Foursquare?’ ” explains Turner.

More people who interact with more clients have obvious benefits in keeping up to speed on the latest social media strategies. But many consultants would argue that it’s more important to have a deep understanding in a valuable niche. Both Keath and Bard have done consulting work for agencies that wanted to learn more about social media strategy.

Hybrid Approach

Most companies use some combination of the above three approaches. Turner says he often sees companies who have an in-house person “on the front line” who runs accounts and answers questions via social media, but turn to consultant or agencies for high-level social media strategy.

“It’s a collaborative approach, even if you go with an agency,” explains Tobin, whose agency handles the social media strategy for companies like Microsoft, Disney and Nike. “The client contributes the business objectives and knows what can and can’t be supported…the agency brings the expertise in the space [because it lives] in social media marketing all day. Together those can be really powerful.”

Series Supported by Webtrends/>

The Social Media Marketing Series is supported by Webtrends Apps, which lets you quickly create and publish Facebook, iPhone, iPad, and Android apps. Learn more about it here or keep up with all Webtrends Social products by following their blog.

More Business Resources from Mashable:

- Inside Group Buying: 7 Small Business Success Stories/> - How Social Search Will Transform the SEO Industry/> - 6 Tips on Starting a Digital Business from the Founder of Pandora/> - 5 Big Social Media Questions from Small Business Owners/> - 10 Essential Tips for Building Your Small Biz Team

Image courtesy of iStockphoto, disorderly

Image Credit: Flickr, Pieter Musterd

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Scott Gerber is a serial entrepreneur, angel investor, public speaker and author of Never Get a “Real” Job: How to Dump Your Boss, Build a Business and Not Go Broke. The content for this post was sourced from the Young Entrepreneur Council, a group of successful Gen Y business owners. You can submit your questions to this group on NeverGetaRealJob.com.

Today’s reality is that your business needs to be on social media, but the mere existence of your business on sites like Facebookclass="blippr-nobr">Facebook and Twitterclass="blippr-nobr">Twitter doesn’t guarantee a single sale, or even a single referral. In order for businesses to succeed in the social media space, they need to be properly educated on what works and what doesn’t. More importantly, business owners need to have realistic goals about what they’ll get out of social media.

When the right tools are used effectively with the right motives in mind, social media can have a huge impact on small business marketing and customer service efforts. You just have to understand how to properly determine and assess the return on investment you’re looking for.

I asked a panel of successful Gen Y entrepreneurs how small businesses can go about getting the most out of their social media marketing and how they can convert more of their existing social media followers into paying customers. Here are their responses.

1. Experiment With Social Networks

“Facebook and Twitter shouldn’t be used as marketing platforms, but rather one-to-one direct communications mediums with customers, potential customers, journalists, and other stakeholders. As the population of Twitter increases, and people start following thousands of other people, your message gets lost. Facebook’s news feed algorithm stops marketers from using their Fan Page as a loudspeaker because fans that aren’t engaged won’t see their content anyway.”

- Dan Schawbel, founder of Millennial Branding, LLC

2. Quality, Not Quantity

“Social media is first and foremost about building relationships. It takes time and consistent effort to see any meaningful results, but the time and effort you spend are worth it in the long run – if you do it right. While it’s great to have a large following on Twitter and Facebook, the value of your followers list is all about quality, not quantity. Think of it like this: if you had an ice cream shop and a thousand people a day walked through the door, but 950 of those were lactose intolerant, your high foot traffic wouldn’t be making you much money. To convert your social media followers into paying customers, remember ‘WIIFM’ (What’s In It For ME). In other words, you have to give your followers a reason to want to do business with you, and that reason has to be a benefit to them. Contests are one great way to engage followers, and if you tie them in with your business and give [a prize] that means something to your target audience, you can see results fairly quickly.”

- Adam Toren, co-founder of YoungEntrepreneur.com

3. Lead Your Followers Down the Purchasing Path

“Don’t be afraid to ask for the sale once you’ve developed trust and a relationship with a prospective customer. Use your Facebook Fan Page and Twitter account to ask people to take the next step, whether it’s calling you up for a quote or proposal, downloading a whitepaper, or signing up for a trial account. Repeat your call to action regularly, with lots of useful content, information and trust building in between your requests.”

- Matt Mickiewicz, founder of 99designs

4. Engagement = Consumers

“If I could talk to you right now, I’d ask, ‘What exactly are you selling?’ While the principles remain the same, social media is best leveraged by tweaking it slightly to suit the industry. There is also a misconception that social media leads to customers. It doesn’t. Social media is a great way to engage with your audience and turn them into consumers. Think about it this way – you have to attract and then convert. Social media is helping you attract the audience and build your community. But, there are two types of conversions. The first is the more common one where someone becomes your consumer. They sign up for your newsletter, subscribe to your blog, or just plain ‘Like’ your Facebook Fan Page. They’ve taken the first step! Over time, the right ones becomes paying customers. This is the second type of conversion — the paying customer. Use social media to attract consumers, and then turn them into customers over time. Remember, social media is an important but small part of overall online marketing.”

- Shama Kabani, president of The Marketing Zen Group

5. Use Social Media to Make Friends, Not Leads

“Next time someone friends you or replies to you, don’t just say ‘thanks for following,’ or worse, don’t just count them as just another number or dollar sign. Take two minutes and actually look at who this real person is on the other side of the computer and ask how you can help them in an authentic way. Provide them value and become a trusted friend and this relationship building will convert into sales and evangelism for your company.”

- Matt Wilson, co-founder of Under30CEO.com

6. Give Them Something To Talk About

“The key to converting followers to customers is offering them something that they need, or identifying a pain that they are having that you can solve. You’ve done the hard part by finding followers and fans. Once you have followers and fans, it’s just a matter of finding out what value you can provide to them. If they are unwilling to buy from you then it means they are either not truly fans or followers (just happened to accept your request), or that you have not uncovered their pain points to provide a solution. An example with our company is that we had tons of fans and followers of our brand, but not everyone needed junk removal. So we surveyed them to find out what services we could provide to them and learned that moving was one that they needed more often.”

- Nick Friedman, co-founder and president of College Hunks Hauling Junk

7. Numbers Aren’t Everything

“To gain paying customers you’ll need to focus on attracting the right followers, and not just on attracting the most. Communicate often with useful information to increase your value, and focus on pitching your product in a genuine way. Make sure you have a professional web presence, and with any luck, you should start noticing your efforts pay off.”

- David Rusenko, founder of Weebly

8. Monetize Other Channels

“The hype around social media doesn’t necessarily translate into sales — in fact, it rarely does. Unfortunately, few people will tell you this because they’re busy hyping the next big thing. For example, I get more than a thousand times the financial ROI from my boring old e-mail list than from my Twitter followers. Now, if your goal is engagement or long-term bonding, social media can be a good play. But if your goal is direct revenue, I would focus on other channels that you can track and measure, such as online advertising and e-mail marketing.”

- Ramit Sethi, New York Times best-selling author, I Will Teach You To Be Rich

9. Show Followers What They’re Missing

“You have to show them what they are missing out on and how your business can be helpful and provide a sense of enjoyment to them as well. Truly engage with them, get to know them, show them your personality and make them want to be a part of what you’re doing. Show them why they can’t live without you and be creative with it.”

- Ashley Bodi, co-founder of Business Beware

10. Remember “Top-Of-Mind-Awareness”

“I would recommend giving limited-time, special opportunities that have a strong call to action to your social media community rather than just simply pointing them to your website. Another way we’ve gotten a return on our social media is posting video testimonials that our clients give us for our fan and personal pages. This builds credibility in prospects’ minds by showing that we’re busy and that we do good work. It also keeps us in top-of-mind awareness. We’ve had prospects call us often and mention that they just saw a post and thought of us.”

- Michael Simmons, co-founder of The Extreme Entrepreneurship Tour

11. Go Freemium to Build Premium

“Building up fans and followers isn’t enough — you need to engage with them in substantial ways and introduce them to your product in a way that gets them wanting more. As a thought exercise, you might want to ask yourself what aspect of your product you can offer to your social media community for free. If you provide real value, for free, then show them ways they can spend just a little bit of money to get an exponential boost in value — the next tier of your product offering — you may start seeing greater conversions (and return on the initial investment it took to build that community in the first place).”

- Jordan Goldman, founder of Unigo

12. Foster Genuine Interactions

“First, you may want to rethink how you are viewing social media. If you’re looking for an immediate pop in revenue, you’re likely to give up quickly on social media and completely miss the larger opportunity it provides. Of course the broader goal of all marketing is to generate sales; however, if you show up on Facebook and Twitter simply to promote your product or service it is likely you’ll be ignored. Social media is about genuine interaction and building relationships. By fostering relationships, social media becomes an incredibly powerful tool. Provide interesting content that will generate buzz, provide helpful hints and unique discounts that are only available on Facebook or Twitter. Customers will appreciate the ability to participate in a dialogue directly with your brand and these interactions will show up on customers’ news feeds. The resulting brand exposure and word-of-mouth will ultimately pay dividends in the form of new customers.”

- Anderson Schoenrock, co-founder of ScanDigital

What other advice would you give small business owners about getting their social media plans on track? Let us know your tips and advice in the comments section.

More Business Resources from Mashable:

- What to Consider When Building an In-House Social Media Team/> - 5 Tips for Marketing Online to an International Audience/> - What’s the Value in a Brand Name?/> - 5 Big Brands That Are Rocking the Social Media Space/> - 9 iPhone Apps for Managing the Recruiting Process

Image courtesy of iStockphotoclass="blippr-nobr">iStockphoto, alexsl

For more Business coverage:

class="f-el">class="cov-twit">Follow Mashable Businessclass="s-el">class="cov-rss">Subscribe to the Business channelclass="f-el">class="cov-fb">Become a Fan on Facebookclass="s-el">class="cov-apple">Download our free apps for iPhone and iPad

eric seiger

eric seiger

Small Business <b>News</b>: The Keys To Business Success

It's no accident that we used the plural to describe the tools that make a business a success in the title for this end-of-the-week roundup. There may not be.

Forget AOL-Yahoo...It&#39;s <b>News</b> Corp-Yahoo That The Insiders Are <b>...</b>

One source close to News Corp says the company is monitoring the situation, and notes that Jon Miller and "Chief Yahoo" Jerry Yang have a good working relationship. Merger talk, says this source, is pre-mature. ...

Fox <b>News</b> Anchor Loses It On Live TV | PerezHilton.com

Whoa! Get a hold of yourself! Megyn Kelly of Fox News lost it on live TV when she started laughing uncontrollably after doing a story about a North Carolina woman who was brought back to life after...

eric seiger

eric seiger

Small Business <b>News</b>: The Keys To Business Success

It's no accident that we used the plural to describe the tools that make a business a success in the title for this end-of-the-week roundup. There may not be.

Forget AOL-Yahoo...It&#39;s <b>News</b> Corp-Yahoo That The Insiders Are <b>...</b>

One source close to News Corp says the company is monitoring the situation, and notes that Jon Miller and "Chief Yahoo" Jerry Yang have a good working relationship. Merger talk, says this source, is pre-mature. ...

Fox <b>News</b> Anchor Loses It On Live TV | PerezHilton.com

Whoa! Get a hold of yourself! Megyn Kelly of Fox News lost it on live TV when she started laughing uncontrollably after doing a story about a North Carolina woman who was brought back to life after...

eric seiger

Small Business <b>News</b>: The Keys To Business Success

It's no accident that we used the plural to describe the tools that make a business a success in the title for this end-of-the-week roundup. There may not be.

Forget AOL-Yahoo...It&#39;s <b>News</b> Corp-Yahoo That The Insiders Are <b>...</b>

One source close to News Corp says the company is monitoring the situation, and notes that Jon Miller and "Chief Yahoo" Jerry Yang have a good working relationship. Merger talk, says this source, is pre-mature. ...

Fox <b>News</b> Anchor Loses It On Live TV | PerezHilton.com

Whoa! Get a hold of yourself! Megyn Kelly of Fox News lost it on live TV when she started laughing uncontrollably after doing a story about a North Carolina woman who was brought back to life after...

eric seiger

Small Business <b>News</b>: The Keys To Business Success

It's no accident that we used the plural to describe the tools that make a business a success in the title for this end-of-the-week roundup. There may not be.

Forget AOL-Yahoo...It&#39;s <b>News</b> Corp-Yahoo That The Insiders Are <b>...</b>

One source close to News Corp says the company is monitoring the situation, and notes that Jon Miller and "Chief Yahoo" Jerry Yang have a good working relationship. Merger talk, says this source, is pre-mature. ...

Fox <b>News</b> Anchor Loses It On Live TV | PerezHilton.com

Whoa! Get a hold of yourself! Megyn Kelly of Fox News lost it on live TV when she started laughing uncontrollably after doing a story about a North Carolina woman who was brought back to life after...

eric seiger eric seiger
eric seiger

eric seiger
eric seiger

Small Business <b>News</b>: The Keys To Business Success

It's no accident that we used the plural to describe the tools that make a business a success in the title for this end-of-the-week roundup. There may not be.

Forget AOL-Yahoo...It&#39;s <b>News</b> Corp-Yahoo That The Insiders Are <b>...</b>

One source close to News Corp says the company is monitoring the situation, and notes that Jon Miller and "Chief Yahoo" Jerry Yang have a good working relationship. Merger talk, says this source, is pre-mature. ...

Fox <b>News</b> Anchor Loses It On Live TV | PerezHilton.com

Whoa! Get a hold of yourself! Megyn Kelly of Fox News lost it on live TV when she started laughing uncontrollably after doing a story about a North Carolina woman who was brought back to life after...

Introduction Making money online is practically everyone's dream. However, just like starting a brick and mortar business, it isn't going to be easy. There are a lot of people out there trying to capitalize on your dreams and make money from you in your desperate attempts to figure out how to earn money online. We've written this mini guide to help you avoid scams, know what to look for, and what it takes to earn money online. There are many legit and many not-so-legit ways of making money online. Some are expensive, some are low cost. We're going to explore each one. However, be warned that there may be laws in your local area that require you to have a special license for selling via online. Because this is beyond our expertise, you will have to check out your local business center for more information about required licenses and registration. Legit Ways of Making Money Online The best and most legit ways of making money online are to explore reseller programs, turnkey and affiliate programs. Both ways require time and energy to get off the ground. Have no fear, we are here! Reseller Programs Reseller programs are basically companies who provide a product or service and allow you to resell their inventory in smaller parts enabling you to earn a profit from them. You can have physical inventory or you can have services to promote. The good thing about reseller programs is that most will provide the customer service for you. Some will even allow you to co-brand your logo or name seamlessly into their product or service. Some popular reseller programs are: • Hosting: ResellersPanel.com, Host Gator, APlus.net • Domain Names: Wild West Domains, Enom, Tucows • Software: Cisco Systems Affiliate Programs These types of programs normally pay you per sale or per click. For each lead you send the company, you will get paid a commission. These types of programs are good if you have a lot of traffic going to your website or if you network with a lot of people. Here are some websites that list available affiliate programs: • Commission Junction • Affiliate Guide Some popular affiliate programs: • Ebay • Google Adsense Turnkey Websites Turnkey websites are websites that are ready to go, all you have to do is "turn the key". The majority of turnkey companies will allow you to co-brand your logo, set your own prices, provide your customers with support, include web hosting and a domain name. The downside is you may not have much control over the site content, display, colors and layout. Turnkey companies: • Wild West Domains Not-So-Legit Ways There are some misleading ways to make money online. Some ways are scams, others make it impossible for you to earn a decent return. The most common scams are: • working from home • multi-level marketing (also called MLM) • investing Of course, just being labeled these things does not mean they are not legit. But you should be wary. If it sounds too good to be true, then it probably is. What To Look For Avoiding online scams means educating yourself about what to look for. Here are some things you can do to protect yourself. Simple Searching Search engines are powerful resource providers. Enter the URL or name of the business into the search engine and see what comes up. Better Business Bureau Research BBB.org to see if any complaints were filed against the company. If they do have complaints, see if the company attempted to resolve them and in what amount of time. Remember, just because a company doesn't have a record with BBB, it doesn't mean they have a satisfactory customer base. The Fine Print This has to be the most common mistake people tend to make: overlooking the fine print. If it sounds too good to be true, it probably is. Read the fine print in user/buyer agreements. Look for any discrepancies and compare them to what they say versus what they actually provide. Ask questions. Conclusion Judge each opportunity you come across with skepticism and a closed wallet. Ask questions and tons of them. Good luck and may you have many profitable years ahead!


eric seiger

Small Business <b>News</b>: The Keys To Business Success

It's no accident that we used the plural to describe the tools that make a business a success in the title for this end-of-the-week roundup. There may not be.

Forget AOL-Yahoo...It&#39;s <b>News</b> Corp-Yahoo That The Insiders Are <b>...</b>

One source close to News Corp says the company is monitoring the situation, and notes that Jon Miller and "Chief Yahoo" Jerry Yang have a good working relationship. Merger talk, says this source, is pre-mature. ...

Fox <b>News</b> Anchor Loses It On Live TV | PerezHilton.com

Whoa! Get a hold of yourself! Megyn Kelly of Fox News lost it on live TV when she started laughing uncontrollably after doing a story about a North Carolina woman who was brought back to life after...

eric seiger

Small Business <b>News</b>: The Keys To Business Success

It's no accident that we used the plural to describe the tools that make a business a success in the title for this end-of-the-week roundup. There may not be.

Forget AOL-Yahoo...It&#39;s <b>News</b> Corp-Yahoo That The Insiders Are <b>...</b>

One source close to News Corp says the company is monitoring the situation, and notes that Jon Miller and "Chief Yahoo" Jerry Yang have a good working relationship. Merger talk, says this source, is pre-mature. ...

Fox <b>News</b> Anchor Loses It On Live TV | PerezHilton.com

Whoa! Get a hold of yourself! Megyn Kelly of Fox News lost it on live TV when she started laughing uncontrollably after doing a story about a North Carolina woman who was brought back to life after...

eric seiger